FotoKrafts
(An Ex-Software Professionals Enterprise)
Yes customers may cancel their Trek bookings and Digital Facility bookings.
Refunds
will be made as per the
rules laid out in the following
passages.
Trek
Cancellations
All
Treks have a start date chosen by the customer. Based on the start date and
customers
cancellation
date refunds will be issued as follows. For Indian customers refunds will
only
be issued by crossed account payee cheque or a credit to their card
account. For
Foreign
nationals refunds will be issed by a credit to their card account. In
cases where the
Foreign
national had originally paid for his trek booking in cash. The refund will
be issued
in INR
currency. Cash refunds will be issued twice a week on
pre-determined days of the
week. For
foreign nationals cash refunds can be issued
instantly if customer is leaving India immediately.
* If customer fails to join the trek or misses the trek or chooses to
cancel the trek after
the
start date; no refunds will be made or entertained whatsoever. At the sole
discretion
of
FOTOKRAFTS the customer may be accomodated in some other trek of
nearly
equal
duration.
In the rarest of rare cases involving refusal of inner line trek permits by
authorities
(times of war, civil disorder) every effort will be made to accomodate the
customer in
any
other trek of nearly equal duration; but if the customer chooses to cancel the
trek at
this
point,
a cancellation will be allowed for as a rare case and a 25 % cancellation fee
will be
levied
and
the customer will be refunded seventy five percent of the price billed
to customer.
* If customer cancels a trek booking seven calendar days prior to
start date of
trek; customer
will be refunded eighty percent of the price billed
to customer.
* If customer cancels a trek booking fourteen days prior to start date of
trek ;the customer
will
be refunded eighty five percent of the price billed to
customer.
* If customer cancels a trek booking twenty one days prior to start date of
trek ; customer will
be refunded ninety percent of the price billed to
customer.
* If customer cancels a trek booking twenty eight calendar days prior
to start date of trek
;
the customer will be refunded ninety five percent of the price billed to
customer.
Cancellation of Digital Facility Time
Slots
All Digital Facility bookings have a start time. Based
on the start time and customers
cancellation
time
refunds will be issued as follows.
.
*
If customer cancels digital facility booking after the start time; the customer
will be refunded
sixty
percent
of the price billed to
customer.
*
If the customer cancels digital facility booking within one hour before
start time; customer will
be
refunded
seventy percent of the price billed to
customer.
*
If the customer cancels digital facility booking within one to two
hours before start time;
customer
will
be refunded eighty percent of the price billed to
customer.
*
If the customer cancels digital facility booking within two to three hours
before start time;
customer
will be refunded ninety percent of the price billed to
customer.
*
If the customer cancels digital facility booking within three to four hours
before start time;
customer
will
be refunded ninety five percent of the price billed to
customer.
*
If the customer cancels digital facility booking within four to five hours
before start time;
customer
will
be refunded hundred percent of the price billed to
customer.
Cancellation Procedure
*
Cancellations can only be done if customer appears in person at our offices and
fills out a
cancellation
form on a working
day.
* In extreme circumstances the customer may cancel over the
phone and email us the filled
cancellation
form. To
do this it is very important that the customer provides a valid phone
number and email ID
at
the time of booking treks or digital facility time slot. We will email the
cancellation form to the email
ID
provided by the customer and will only entertain a phone call from the phone
number provided by
the
customer.
Refunds Procedure
*
All refunds will take fifteen calendar days to
process.
*
For Indian customers refunds will only be issued by crossed account payee cheque
or a credit to
their
card
account.
* For Foreign nationals refunds will be issued by a credit to their card
account.
* In cases where Foreign national had originally paid in cash/cheque. The
refund will be issued
in INR
currency.
* Cash refunds will be issued twice a week on pre-determined days
of the week.
* For foreign nationals cash refunds can be
issued instantly if customer is leaving India
immediately.
If we are unable to provide an instant cash refund a bankers cheque in foreign
currency will
be mailed
to your billing
address.
Back Home